It appears I have received a response to my 2nd e-mail to Rogers/Fido:
Dear Peter Anderson, <— yes they spelled my name wrong, gotta love that
Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent e-mail you have informed us that you are unhappy with the plans made public for the iPhone.
We do appreciate your feedback because this is very important for Rogers to hear comments, opinions and suggestions from our Valued Customers.
This feedback is used to create ideas for new products, services, policies and procedures in the future.Please be aware that the plans unveiled were Voice and Data Plans designed specifically for the iPhone. At this time, all pricing and plans that will be available for the iPhone have yet to be finalized; however, a customer may use iPhone 3G on their existing voice plan and add a separate data plan.
We are pleased to have been able to address your inquiry. If you have further questions don?t hesitate to reply to this email or contact us at
1-888-764-3771 (24/7).For future reference with respect to this e-mail, please quote reference number xxxxxxxxx.
Regards,
Laura G.
Rogers Online Customer Service
http://www.rogers.com
Note the bold type above (I added the bold, for the record). It appears that the cage has been rattled by the masses, perhaps. Hopefully Rogers/Fido rethinks things a bit and comes around to a more flexible (and hopefully more generous) set of options. So Rogers is now basically saying that the 4 voice/data combos offered were merely “value packages” and not the only packages available to iPhone users. This seems, to me, to be a backpedal. If these were merely options why not say so from the beginning? Why come out with what have become strongly contentious offerings if in fact they were just options? Personally, I think they screwed up bigtime and are now realizing it.
It gives me some cause for hope for Rogers to show some movement, but I guess we’ll wait and see what happens. Keep the petitions going tho…. at last check close to 25,000 signatures on one petition alone makes a huge statement for customer service.
Social tagging: Apple > iPhone > Mobile > Rogers
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